Times United Inspection Body is committed to conducting all inspection activities with impartiality, integrity and independence in accordance with the requirements of ISO/IEC 17020:2012. Our impartiality policy ensures that our inspection services are free from any bias, conflict of interest, or undue influence, thereby maintaining trust and confidence in the integrity of our inspection results.
Key Principles
1. Independence
We maintain independence in our inspection activities by ensuring that our decisions and judgments are free from any external pressures, influences, or conflicts of interest. We avoid any relationships or activities that may compromise our impartiality or integrity.
2. Objectivity
We conduct inspections objectively, based on factual evidence and established criteria, without favouritism or prejudice towards any party involved. Our inspectors are trained to evaluate information and evidence impartially, without allowing personal opinions or biases to influence their judgments.
3. Transparency
We are transparent in our processes and procedures, providing clear and accurate information to all parties involved in the inspection process. We disclose any potential conflicts of interest or biases that may arise and take appropriate measures to address them effectively.
4. Confidentiality
We maintain strict confidentiality of all information obtained during the inspection process, including client data, inspection results and other sensitive information. We ensure that confidentiality agreements are in place and adhered to by all personnel involved in the inspection activities.
5. Competence
We ensure that our inspectors and personnel are competent and capable of performing their duties with integrity and impartiality. We provide ongoing training and development opportunities to enhance their knowledge, skills and expertise in their respective areas of inspection.
Implementation
1. Impartiality Committee
We have established an impartiality committee responsible for overseeing and monitoring impartiality-related issues within the organization. The committee ensures that impartiality is maintained in all aspects of our inspection activities and addresses any concerns or conflicts of interest that may arise.
2. Conflict of Interest Management
We have implemented procedures to identify, assess and manage potential conflicts of interest that may arise during the inspection process. Our personnel are required to disclose any conflicts of interest promptly and appropriate measures are taken to mitigate them to ensure impartiality.
3. Training and Awareness
We provide training and awareness programs to our personnel on the importance of impartiality and the ethical considerations involved in inspection activities. Our personnel are trained to recognize and address situations that may compromise impartiality and integrity.
4. Continuous Improvement
We continuously review and evaluate our impartiality policy and procedures to identify areas for improvement. We seek feedback from stakeholders and interested parties to ensure that our impartiality practices remain effective and aligned with best practices and industry standards.
Conclusion
At Times United Inspection Body, we are committed to upholding the highest standards of impartiality, integrity and independence in all our inspection activities. Our impartiality policy is fundamental to our commitment to delivering reliable, unbiased and credible inspection results to our clients and stakeholders, thereby maintaining trust and confidence in our services.